Privacy Policy

1.1 Privacy Practices

The following statement discloses NWZ’s consumer privacy practices for the NWZ Web Site. We do update our policy from time to time without notice so please check back periodically. All updates will be published at this site.

Our web site intends to tell you:

  • What personal information is gathered, stored, tracked or used
  • With whom the information may be shared
  • How you can correct inaccuracies in the information
You may contact NWZ directly using any of the communication means outlined at the end of this statement.

1.2 Personal Information

As a world leader in Internet security technology, NWZ understands your desire to protect personal information. We intend to inform you how your personal information will be gathered, tracked or used, and to give you choices. If choices are not offered on web pages where your personal information is obtained, please select one of the communication channels at the bottom of this statement to indicate your communication preferences.

what information we gather and track

We request personal information when you place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. For example:

1. If you submit an order on-line with us, we will ask you for information necessary to complete the transaction – such as your name, address, and credit card number.

2. If you request technical support online, we will ask you for information necessary to complete the transaction — such as your name address and information about your computer hardware, software and the nature of the problem you are experiencing.

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

how we use the information we gather and track

We use personally identifiable information in the following ways:

To provide you with information about product update alerts, product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements;

  • To assist us in creating content that is relevant to you;
  • To provide you with special offers that may be of interest to you;
  • To assist us in creating better products and services to meet your needs;
  • To allow you to purchase and download products, obtain access to services or otherwise engage in activities you select;
  • To help you quickly find software, services or product information important to you.

with whom we may share your information

From time to time, we may provide your information to selected business partners to communicate to you information about products or services that they believe are important to you or your business. If you prefer that we not provide your information to our business partners, you may let us know using one of the methods described in this policy.

In addition, NWZ retains the services of outside contractors to provide services for us. They may be used to ship products, provide technical support, or handle order processing. We require that these contractors keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of NWZ.

Please be advised that in certain instances, it may be necessary for NWZ to disclose your personal information to government officials or otherwise as required by our legal obligations.

1.3 Choice/Opt-Out

NWZ provides a number of ways for you to ‘opt-out’ of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information.

If you are on a NWZ web page that requires personal information but does not offer communication choices, or would like to change your preferences for information that you have previously provided, please do it via our online feedback form or use one of the other communication channels at the bottom of this statement.

If you are registering a version of a product that does not provide you the capability to indicate your communication preferences, please complete the customer profile form at online feedback form or use one of the other communication channels at the bottom of this statement.

If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by replying to the unsubscribe in the subject line in the email.

1.4 Security & Quality Of Personal Information

As a responsible business operator, we strive to protect the confidentiality, intergrity and availability of all customer data against errors, sabotage, fraud and breach of privacy. We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.

All credit cards information is transmitted using secure socket layer (SSL) encryption, and via our credit card payment gateway processor’s site, Worldpay, to complete the transaction process. For security reasons, your card number will not be stored on our server at all.

Since NWZ is a global company, we provide company information to our worldwide offices. The personal information that you have provided to us may be transferred to other NWZ offices around the world. For example, when European customers register NWZ products their personal information may be transferred to servers in the United States then transferred to servers in one or more of NWZ’s European offices. Also, in certain countries our outside contractors might undertake the collection, transferring, storage and processing of your information.

We also strive to maintain the integrity of our information systems in order to ensure excellent service to our customers at all times. All our staff, customers and suppliers who are users of the NWZ’s information systems are responsible and accountable for the security of the information within their areas of responsibility.
Any unauthorised use or modification to the NWZ’s information systems is a serious offence. We will take disciplinary or legal action against anyone who uses or modifies the Company’s information systems without authorisation.

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that NWZ does not have your current personal information, you can update it at our online feedback form, or use one of the other communication channels at the bottom of this statement.

1.5 Cookies

NWZ may use cookies from time to time. A cookie is a unique text file that a Web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. NWZ may use cookies to personalize your pages at our Service & Support Web site, or to remember you when you register for products or services. If you do not want NWZ to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our web site.

NWZ may also use cookies to track your visit to our Web site. While our Web servers may automatically log your IP address, this information does not identify you and you remain anonymous.

1.6 Website Traffic

We may track domain names, IP addresses, and browser types from people who visit our site. We use this information to track aggregate traffic patterns throughout NWZ’s Web site. Such information is not correlated with any personal information.

1.7 Links To Business Partner And Co-Branded Sites

At the NWZ Web site, there are a number of links to companies with whom we have a relationship. NWZ is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours.

We also link to co-branded websites that are maintained by NWZ and one or more of our business partners. When you submit information to one of our co-branded sites you may be submitting it to both NWZ and our business partners and the privacy policies of these co-branded sites may differ from this privacy policy. We encourage you to read the privacy policies on any co-branded site to which you link for information on the privacy practices of that site.

1.8 Other Privacy Considerations

Please remember that information you submit in a discussion group or forum will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.

1.9 Policy Changes

In the event there is a major change to NWZ’s privacy practices, a prominent notice will be posted on our web site. If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use.

1.10 NWZ Contact Information

If you have any questions, comments, or would like to change your communication preferences, please contact us using one of the options below:

Mailing Address:
100, Lor 23 Geylang, D’Centennial, #03-01, Singapore 388398.
Main Fax:
(+65) 3125 7177
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